I am a highly-skilled Retail Operations Manager with 25 years of experience.
After working for over two decades in Retail Operations Management, I have advanced knowledge in Sales growth, HR, Finance, Customer Experience, Projects, Merchandise Management, and Visual Merchandising. Moreover, while my previous positions afforded me a well-rounded skill set, including excellent relationship building and collaborating with other departments, I excel at:
• Leadership and People Development
• Able to work independently
• Project Management and excellent planning and organizing competency
• Customer Experience and Marketing
In addition to my experience, I have a solid educational foundation and a passion for growing people and providing a world-class customer experience that builds loyalty and in turn, grows revenue for your organization.
Achievements and accolades:
I received numerous awards at Sheet Street as a branch manager for achieving sales targets, improving profitability, reducing shrinkage and maintain good administration standards.
In 2005 MRP/Sheet Street introduced a credit facility for its customers, Midlands Mall in Pietermaritzburg was chosen as a test store to roll out credit, my store achieved the highest sign-up rate for credit in the Group. Subsequently, I was nominated to be part of the Project Team to roll out credit Nationally. After the project was completed, I was promoted to Area Manager.
In TFG I received a Company award for Best Area Manager
In 2011 we received a Team award for Best Region
In JB Sports I developed a product training manual for a new brand, Cantabil that was introduced.
I also developed an SOP manual for Operations
I initiated a health and safety program for Covid 19
I managed a team of 7 Area Managers in Botswana and Namibia with a total workforce of 350 staff.
The annual sales target was 300 million pula ($ 27.5 million)
One of my goals was to become a certified Leadership Coach and Mentor and in August 2020 I received my certification from the John Maxwell Company in the USA.