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Your Successful Small Business • Module 6 • Sales: Getting people to buy your stuff: pitching, selling, customer service/care
Sales: Getting people to buy from you
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When you have completed this module, you should be able to: • explain why customers’ needs/wants must be satisfied to make a sale • explain why it is necessary to conduct market research • explain the difference between features and benefits • develop an effective sales strategy • draw up a series of steps necessary to make a sale • explain how to offer a solution to a client’s problem rather than a product • ‘answer objections’
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Rick Ed
Rick Ed
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Your Successful Small Business • Module 6 • Sales: Getting people to buy your stuff: pitching, selling, customer service/care
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